• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network
• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

• Windows and MAC hardware and software troubleshooting skills and experience
• Excellent verbal and written communication skills
• Ability to do in-depth research and troubleshooting for complex technical issues
• Ability to complete all work tasks with minimal supervision
• Ability to work in an on-call rotation
• Strong customer service experience in a corporate environment
• Excellent time management skills to prioritize workload
• Ability to walk, bend and lift equipment up to 50 pounds and perform Physical duties of connecting computer equipment
• Experience supporting both MAC & Windows OS, Microsoft Office, smart phones, AV/VC equipment, printers and the following PC hardware manufacturers: Apple, Lenovo, Dell, HP.
• High level of professionalism and strong personal interaction skills
• High level of flexibility and the ability to positively respond to changes in work requirements
• Ability to operate and communicate effectively while under pressure is essential
• Ability to communicate and interact with both technical and non-technical customers
• Good technical writing skills and a willingness to document all work performed
• Ability and willingness to learn new technologies
• Willingness and skills necessary to determine the solution & root cause of issue

• High School Diploma (required)
• Associate Degree or at least some college courses in related field (preferred)

• A Minimum of 3 years of experience in a related field

• Comp TIA A+
• MCDST – Microsoft Certified Desktop Support Technician
• ACSP: Apple Certified Support Professional or ACDT: Apple Certified Desktop Technician
• MCSA – Windows 10

Due to the necessity of frequent face-to-face interactions with our end-users, candidates must be fully compliant with the COVID-19 vaccination to be considered for this position. By applying for this position, you confirm that you are fully vaccinated for COVID-19 and can provide proof of immunization upon request.