PRIMARY PURPOSE:

As a Hostperson Ld, you will be responsible for setting the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Greet and seat guest in gracious manner and distribute business among Food Servers equally
• Assist in accepting reservations, if applicable; answer phone in hospitable manner and confirm with manager large party accommodations
• Check billing status of casino, room, bill back, coupon and comp numbers to assist with closing check
• Direct Food Server, Bus Person, and Runner in their work procedures and performance and assist them in their tasks as it relates to billing, guest request or guest information
• Assist Assistant Manager in controlling intermission scheduling for all dining room staff and assure that they are properly relieved
• Maintain complete knowledge of entire menu and proper food handling presentation and service
• Arrange opening reports, floor plan and checks
• Maintain proper supplies for the hostess stand and podium, clean and/or dust host stand, podium, and food and beverage menus, maintain and make copies and stock host/hostess folder
• Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

• Effectively present information in one-on-one and small group situations to guests and other employees of the organization, administrative abilities
• Working knowledge of beverage and food service techniques
• Working knowledge of all restaurant functions
• Able to lead and mentor a team
• Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
• Ability to multi-task and work well in a fast paced, team-oriented environment
• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

MINIMUM REQUIREMENTS:

• High school diploma or equivalent
• Work varied shifts, to include weekends and holidays

PREFERRED:

• One (1) year of experience as a Host Person in a fine dining/high volume establishment
• Experience working in a similar resort setting