Job Description

WFM Scheduling Analyst (Clinical) Job Description

Responsibilities include:

· Responsible for the completion of all elements of scheduling across the business

· Schedules must be created accurately, consistently and timely

· Proactively recommend the optimised placement of offline activities e.g. training, 1-2-1s etc

· Determine potential opportunities for improved efficiency in rotations and operational hours

· Maintain all shrinkage reports

· Hands on interaction with the full clinical team is expected to ensure nurse availability is built into the schedules

· Regular communication with management and Nurse Leadsto highlight any trends or concerns in regards to volumes or staffing levels

· Adhoc duties as assigned by your line manager

Skills and Experience:

· Excellent written and verbal communication skills and presentation skills

· Strong knowledge of call centre process, systems and measurements

· Excellent organisational skills and “follow-through”

· Demonstrates the highest standard of quality and professionalism in their day to day activities and interactions

· Ability to analyse problems, detect root causes and resolve issues

· Self motivator with solid interpersonal skills, achievement oriented and can work on their own initiative

· Experience scheduling staff rosters in a Clinical environment desirable but not a prequisite

· Strong reporting and analysis, presentation skills,

· Ability to adhere to strict deadlines

· Excellent time management skills

· Excellent Microsoft Office Skills

Education Requirements:

Business Degree or Fetac level 5/6 desirable but not essential

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Sherwood, AR 72120: Reliably commute or planning to relocate before starting work (Required)

Experience:

• workforce management: 1 year (Required)
• shift management: 1 year (Preferred)

Work Location: Hybrid remote in Sherwood, AR 72120

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