Campus Technology Services - Media Technology Services, Audio/Visual Design

81013BR

Classroom Technology and Media Coordinator 2

L34 - Local 34 (Yale Union Group)

Full time

Regular

Labor Grade E

Click here to see our Wage Ranges

Computing and Information Systems, Technical Support, Telecommunications

37.5

Standard (M-F equal number of hours per day)

Central Campus

150 Munson Street
New Haven, CT 06511

On-site

Work under the supervision of the Manager of AV Service & Maintenance and in close coordination with AV System Design Team and Classroom Technology and Event Support Team to provide AV support to the academic and administrative spaces across campus. This support will focus on systems featuring equipment from manufacturers such as QSYS, Extron, Crestron, WolfVision, Solstice, Shure, Epson, Sony and other prominent industry brands. Perform preventative maintenance for AV presentation and conferencing system components. This includes updates to software versions as well as firmware.
Provide installation services to upgrade existing systems – adding new technology to legacy spaces. Installations include, replacing and/or adding video projectors, flat-panel displays, microphones, speakers, listening assistance transmitters, lecture-capture recorders, etc. Provide installation service for new and remodeled spaces to provide AV presentation and videoconference capabilities. Tasks will include racking of equipment, terminating, labeling and managing cable infrastructure according to best practices. Perform troubleshooting to determine causes of system failure and expedite repair to restore function of AV equipped spaces. Updates documentation detailing condition and inventory of spaces to determine opportunities for future system upgrades. Provide support installing and maintaining spaces equipped with Zoom and Teams compatible products – Including navigation of management portals. Provide support installing and maintaining spaces equipped with digital signage systems. Familiarity with services such as Visix, AppSpace and RiseVision.
Provide outstanding customer service to clients that include faculty, students, and administrative personnel.

1. Consults with faculty to assess their classroom and instructional technology needs. Chooses or develops solutions that support pedagogical goals and interoperability within classrooms. 2. Provides technical support services including control system networking, configuration, and basic programming. 3. Performs systems installation, including cable termination and rack assembly. 4. Troubleshoots audio-visual control systems that utilize various interfaces. 5. Performs system diagnostics, assigns device ID's and updates firmware using software programming and design tools. 6. Manages applicable resources remotely, performs system diagnostics, analyzes usage patterns and logs network activity. 7. Develops testing and calibration procedures for installations in production environments. 8. Supports basic networking systems and protocols with an understanding of client-specific networking and security requirements. 9. Coordinates and facilitates technology, infrastructure, and environmental, operational and related support issues. 10. Oversees daily support services for assigned zones and serves as the initial point of contact for resolving problems in these zones. 11. Maintains proficiency in audio-visual technology and applies this knowledge to audio-visual systems integration and support services. 12. Coordinates, organizes, and executes audio-visual support. 13. Develops and edits departmental documentation regarding system specifications and usage. 14. May perform other duties as assigned.

Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and a Associates degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of experience and education.

Experience with third party AV control systems such as Extron, Crestron, QSYS, etc.

Experience installing AV technologies in conference and classroom spaces.

Experience with AV technologies integration w/ networks for control and monitoring; proven experience troubleshooting AV systems.

Installing, maintaining and troubleshooting web-based video conferencing platforms such as Zoom and Teams.

Excellent communication and presentations skills.

Ability to lift 50 pounds.

Occasional

Occasional

No

No

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

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The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

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W.L. Harkness Hall, 3rd Floor, Room 303
100 Wall Street, New Haven CT 06511
203-432-0849
equity@yale.edu

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