WHO IS PARKING MANAGEMENT COMPANY (PMC)?

Parking Management Company (PMC) is one of the fastest-growing companies in the hospitality industry, and our valet parking services extend to 5-star hotels, resorts, hospitals, restaurants, and special events. We have operations cost to cost across the United States. We are in over 35 states and 100+ cities. Our mission is to develop long-standing relationships with our clients by maintaining the highest standard of customer service.

PMC offers competitive pay and is a nationwide growing company that loves to promote with it.

COMPANY BENEFITS AND PERKS:

PMC COMPANY PERKS:

• Daily cash and digital tips (tipped positions only)
• Diverse, Equal and Inclusive Workplace
• Flexible Schedules
• Paid-Training
• Referral Incentive Program
• Lifestyle Benefits
• Rewards and Recognition
• Perks at Work
• Employee Discounts
• Client Discounts
• Health and Wellbeing Discounts
• Company Paid Leadership Development Training (RAMP)
• Growth Opportunities
• Paid relocation expenses (when applicable)
• Company uniforms (hourly field positions)
• Paycom Employee Self Service

FULL-TIME EXCLUSIVE BENEFITS:

• Paid Time Away
• Holiday Pay
• Medical / Vision / Dental / Life Insurance
• Short Term Disability
• HSA Plan
• 401k Retirement Savings Plans (when applicable)

VALET PARKING CITY MANAGER POSITION SUMMARY

The Valet Parking City Manager primary purpose is to ensure our Guest Service Managers, and valets parking attendants provide the highest level of service to our clients leadership team and to our guests. The Valet Parking City Manager works tirelessly to develop and maintain a positive working relationship with our associates and our clients. To successfully lead our team, the Valet Parking City Manager will assist in the hiring, training and development of associates as well as recording and delivering disciplinary actions up to and including termination, when needed. The Valet Parking City Manager will establish and maintain relationships with staff/management of each account, leading sales initiatives and partnering with current clients to leverage business development, managing the revenues, and building new revenue streams, as well as performing and working shifts, including, but not limited to, proper key handling and safe/efficient parking and retrieval of vehicles, etc.

Through the managers dedication to their team, they ensure that policies and procedures are always followed accordingly and are prepared to be on call whenever a problem arises.

ESSENTIAL DUTIES AND RESPONSIBILITIES FOR THE VALET PARKING CITY MANAGER

• Work 40+ hours on site at specific accounts, responsible for multiple accounts, and leading a team of managers at specific designated accounts.
• Create the weekly valet schedule for all accounts/events.
• Employee management including hiring, training, developing, and disciplining / termination of employees.
• Ensure associates are compliant on all onboarding tasks, as well as properly trained/certified before working their first shift.
• Identify, coach, and train associates for internal promotions at all levels.
• Maintain a work friendly atmosphere at all locations; Maintain a strong level of communication with associates and clients.
• Anticipate client needs and exceeding their expectation in and resolution of customer issues proactively or in a timely manner.
• Weekly review of associate punches, claimed tips, minimum wage, and car counts. Follow up with associates and correctly submit by established deadline.
• Management of revenue at for account(s), including setting up reporting capabilities for each shift
• Assure associates maintain high levels of customer service, while having a uniformed, professional appearance, and following company procedures
• Being prepared for on-call problem solving 24/7
• Booking, scheduling, and billing private events (where applicable)
• Other duties as assigned by leadership.

QUALIFICATIONS FOR THE VALET PARKING CITY MANAGER

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This list is not all inclusive.

Education/Experience and License - High school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service/hospitality experience is preferred; management or leadership related training/certifications/business is preferred.

Valid driver license and reliable transportation required. Must maintain an acceptable motor vehicle record a clean background check. No special certifications required.

Language, Basic Math Ability and Computer Skills - Ability to read, analyze, and interpret and explain company documents including policies and procedures and the employee handbook. Ability to write business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Ability to verbally communicate with employees, clients, and customers.

Ability to calculate figures and amounts such as rates of pay, cash handling, discounts, interest, commissions, proportions, percentages.

Knowledge of Windows and Office products and assigned company related technology products.

Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Supervisory Responsibilities - Directly supervises up to 50 associates. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment and Physical Demands - While performing the duties of this job, the employee is regularly required to be exposed to all outdoor weather conditions (for example: wet, snow, humid, extreme heat and cold, where applicable) and stand for up to 8 hours at a time. They need to be physically able to run to and from vehicles and parking areas multiple times during a shift. Running 200 yards, up to 75 times during a shift is not uncommon. The ability to quickly get in and out of many different types and sizes of vehicles during a shift is required.

READY TO JOIN THE PARKING MANAGEMENT COMPANY TEAM?

If you feel that you would be right for this job in hospitality, please fill out our quick company mobile-friendly application. We look forward to hearing from you!

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For more information about PMC and our open positions, please visit JoinPMC.com and/or ParkingMgt.com