McKesson is seeking a skilled and detail-oriented Technical Writer to join our MMS Corporate Operations Learning and Development team.

As a Technical Writer, you will be responsible for planning, researching, organizing, writing, and editing standard operating procedures (SOPs) as well as work instructions for training purposes.

You will collaborate closely with various internal teams, including, but not limited to, Lean Six Sigma, Labor Management Solutions, Quality, and Operations Leadership, to ensure accurate and effective documentation of warehouse processes.

Key Responsibilities:

• Prepare, review, revise, and maintain technical and training documents, including current and new McKesson standard operating procedures and work instructions.

• Write, format, edit, review, and proofread procedural and technical information for both technical and nontechnical users.

• Create comprehensive user guides, FAQs, and technical overviews (SOPs) to support efficient warehouse operations.

• Collaborate with cross-functional teams to plan, schedule, and track documentation work, ensuring timely completion of project deliverables.

• Conduct interviews with various users and technical staff to gather data for documentation purposes.

• Research, develop, and document technical design specifications, flowcharts, and test scripts.

• Assist in planning, developing, organizing, and writing storyboards for electronic learning modules, as well as editing instructor-led training content.

• Collaborate with internal teams to develop and revise existing course content as needed.

• Deliver high-quality projects quickly and meet strict deadlines.

• Lead calls and document reviews, involving screen navigation and providing clarity on the documentation.

• Conduct training and presentations to all levels of leadership, ensuring effective communication of complex information.

• Work independently or with minimal supervision, taking ownership of your role and responsibilities.

• Manage and deliver multiple documentation projects simultaneously, demonstrating exceptional time management skills.

• Demonstrate a proactive approach to project tasks and have an understanding of risks and controls.

• Display excellent attention to detail, prioritize effectively, and maintain strong organizational skills.

• Utilize strong knowledge of Microsoft Office, SQL, Smartsheet, and other relevant tools.

• Be willing to travel as required to various warehouse locations.

• Possess a self-starting attitude and the ability to work autonomously.

Minimum Requirements:

• 4+ years of experience in technical writing or operations experience.

• Degree or equivalent experience

Additional Qualifications:

• Strong research and data-gathering skills, including the ability to conduct interviews with users and technical staff.

• Demonstrated ability to prepare, review, revise, and maintain technical and training documents, including standard operating procedures and work instructions.

• Excellent writing skills, with the ability to format, edit, review, and proofread procedural and technical information for diverse user groups.

• Ability to plan, develop, organize, and write storyboards for electronic learning modules and edit instructor-led training content.

• Proven experience in delivering high-quality projects quickly and meeting deadlines.

• Exceptional time management, analytic, and organizational skills.

• Self-motivated and capable of working independently and within a team.

• Strong attention to detail and the ability to prioritize tasks effectively.

• Proficiency in Microsoft Office, SQL, Smartsheet, and other relevant software tools.

• Willingness to travel as required.

• Operations background is a plus, but a strong interest in learning operations processes is a must.

• Excellent written and verbal communication skills, with the ability to effectively communicate complex information.

Join McKesson's MMS Learning and Development team as a Technical Writer and contribute to the success of our organization by ensuring accurate and comprehensive documentation of warehouse processes.

As a key member of the team, you will collaborate with various internal stakeholders and play a crucial role in supporting efficient operations and training initiatives. Apply today to be a part of our dynamic and fast-paced environment!

Career Level – IC – Professional – P3

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$68,900 - $114,800

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!