Job Description
Stefanini Group is hiring!
Stefanini is looking for Service Desk Specialist at Dover DE (Hybrid Opportunity)
For quick apply, please reach out Jolo De Leon
Phone: 248 728-6473
Email: jolo.deleon@stefanini.com
Open to W2 candidates only!
Role Description:
- This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers.
- The technician troubleshoots, resolves, documents, and escalates tickets as necessary.
- Excellent communication and customer service skills are a must.
- The primary function of this position is to resolve and/or manage issues over the phone or via remote tools.
- This position is a first shift position but ideally, on occasion, the candidate should be willing to work alternate shifts.
Preferred Education:
- A Certification and Network Certification or demonstrated equivalent.
Role Details:
- Process all inbound telephone calls, emails, and tickets as assigned.
- Interface with outside vendors (Telecom Vendors) to assist in team/and customer support for field locations related to outages and telecom issues.
- 95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.
- Basic troubleshooting of LAN/WAN issues
- Remote troubleshooting of desktop issues
- Thorough documentation and (when necessary) escalation of all incident.
Listed Salary Range may vary based on experience, qualifications, and local market, Also some positions may Include bonuses and other Incentives
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.