Job Description

Location: Catonsville, MD | Hybrid role
Skills: Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, client/server/storage/network devices, mobile devices, System Administration

Candidates must sit in the Washington DC metro area or within in 90 mins driving time. So that would include Maryland, Virginia, and Washington DC.

Security Clearance: Active TS/SCI FS Poly is required at the time of hire or if the clearance has been inactive for less than 2 years, then we will consider them. They must complete a security verification and their start date would be pending the reactivation of their clearance.

Job Description

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

Qualification

• Seven (7) years' experience as an SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.
• 3DoD 8570 compliance with Information Assurance Technical (IAT), Level I or higher is required.

Job Type: Full-time

Salary: $80,000.00 - $127,000.00 per year

Compensation package:

• Yearly pay

Experience level:

• 7 years

Application Question(s):

• How soon can you join?
• Do you use LinkedIn? If YES please provide link.
• What is your work authorization status? eg: US Citizen, Green Card, etc...
• Where are you located?
• What is your desired annual compensation? (you may give a range)
• What security clearance do you currently hold? If not Active TS/SCI FS Poly, have you had clearance in the past? If so, when was it last active?
• Describe your experience in providing Tier 1 (Help Desk) and Tier 2 (Escalation) support to IT Systems of an organization.

Work Location: In person

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