Why Kyndryl

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you – not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back – from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

Your Role and Responsibilities

• Primary leadership role between the Delivery Project Executive and delivery services squad(s)
• Point of contact for the services performed by a defined services delivery squad(s)
• Manages all escalations, client contact requirements, and ensure services coverage by the squad
• Ensures consistent services delivery meets the committed client quality outcomes, metrics and expectations for the services scope of the squad (relevant SLAs etc.)
• Maintains the flow of work and manage all backlogs and they set priorities for the squad while working to remove hurdles and bottlenecks to work execution
• Manages CRM and delivery MSAC processes ensuring compliance postures
• Runs Agile ceremonies and iterate delivery for the squads seeking constantly to improve the outcomes of the squad

Required Technical and Professional Expertise

• Interact with our ServiceNow Development team to manage the project
• Participate in review process
• Ensure best practices are followed and ensure out of the box solutions are utilized with minimum customization
• Develop standardized approach to deliver GTM elements that may include consultative workshops, reference materials, partner engagements, linkages to other Kyndryl programs
• Manage inter-dependencies and coordination across projects to ensure that information relating to project deliverables, risks, and issues are effectively communicated between stakeholders and that key performance indicators are monitored and evaluated
• Drive and evaluate operational performance outcomes which contribute to the achievement of the overall client success
• Foster a culture which drives and encourages high performance, collaboration, agility, and accountability in the delivery of outcomes aligned with the Engagement Squad’s strategy
• Lead, motivate, and mentor the team, monitoring performance, fostering ongoing professional development and ensure staff have the knowledge and skills to achieve their work objectives in alignment with the Process Squad and overall organizational values
• Anticipating and responding to challenges which may impede effective delivery against strategic objectives, including identifying mechanisms to mitigate risks

Preferred Technical and Professional Experience

• 5+ years of experience with ServiceNow development, including core ITSM tables, Glide, scripting, business rules, client scripts, custom apps, or development methods
• 3+ years of experience with Web development, including (X)HTML, CSS3, SQL, XML, or Angular and back-end technologies, including JavaScript, PHP, .NET, Java, or ColdFusion
• Experience with ServiceNow CMDB administration
• Experience with implementing scripted Web services in ServiceNow, jQuery, or Prototype libraries, Java, and CMDB or asset integrations in ServiceNow
• Knowledge of SOAP and REST Web services
• Certified ServiceNow System Administrator and Certified Application Developer Certification
• 5+ years experience building and managing strategic at-scale implementation capabilities
• 3+ years experience in technology transformation, with experiences in cloud-led technology change program(s) in a leadership capacity
• Proven internal and external track record of relationship management, strong communication skills, teamwork, presentation, organization
• Experience collaborating with and interacting with senior leadership (e.g. CxO’s)
• Able to multi-task and organize workload for effective implementation
• Able to interact effectively at all levels and across diverse cultures
• Excellent written, verbal, and presentation skills
• Able to work independently with little supervision
• Serve as an effective team leader
• Able to manage multiple projects simultaneously with competing priorities and deadlines
• Attentive to detail and accuracy
• Able to analyze complex situations and recommend solutions
• Strong client orientation and results driven
• Ability to travel 25% of the time
• Bachelor's degree or equivalent experience
• At least 10 years of experience in IT discipline
• Successfully lead and delivered IT projects

Required Education

High School Diploma/GED

Preferred Education

Bachelor's Degree

Being You @ Kyndryl

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

Other things to know

Kyndryl offers a wide range of resources for eligible employees to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to: ·12 weeks of paid parental bonding leave. ·Well-being programs to support mental and physical health. ·Financial programs that empower you to plan, save, and manage your money. ·Discounts on retail products, services, and experiences. We consider qualified applicants with criminal histories, consistent with applicable law. Kyndryl will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Primary Job Category

Technical Specialist

Role (Job Role)

Services Delivery Squad Leader

Employment Type

Full-Time

Contract Type

Regular

Position Type

Professional

Travel Required

Some travel may be required based on business demand

Company

(Y078) Kyndryl, Inc.

Is this role a commissionable / sales incentive based position

No