Why Kyndryl

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you – not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back – from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

Your Role and Responsibilities

• Performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements
• May also perform installs, moves, adds and change (IMAC) activities, as well as data backup and restore on certain accounts, for clients
• Resolves problems and performs IMACs within Service Level Agreement objectives (SLA), and completes all related administrative duties
• Understands the local and regional infrastructure and key contacts in the other competencies, i.e. network team, server admin, etc., in order to ensure that the proper team is aware of, and taking action on the problem

If you are hired, the anticipated compensation range for the position $36,600 to $53,260 is based on a full-time schedule. Your ultimate compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately.
If this is a sales role, you may be eligible for additional incentive compensation opportunities. For non-sales roles, you may be eligible for Kyndryl’s Growth Driven Profit-Sharing plan.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Required Technical and Professional Expertise

• Knowledge of Desktop IMAC for PC's and Mac workstations
• Knowledge of remote takeover for end user support
• Apply knowledge of communication and professionalism with focus on SLA's and customer satisfaction

Preferred Technical and Professional Experience

• Experience with setting up and supporting Windows 10, Office 365, and Apple MacOS and iOS products
• Experience with Service Now ticketing system
• Prior experience supporting WPP customer preferred

Required Education

High School Diploma/GED

Preferred Education

Associate's Degree/College Diploma

Being You @ Kyndryl

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

Other things to know

Kyndryl offers a wide range of resources for eligible employees to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to: ·12 weeks of paid parental bonding leave. ·Well-being programs to support mental and physical health. ·Financial programs that empower you to plan, save, and manage your money. ·Discounts on retail products, services, and experiences. We consider qualified applicants with criminal histories, consistent with applicable law. Kyndryl will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Primary Job Category

Technical Specialist

Role (Job Role)

Deskside Support Representative

Employment Type

Full-Time

Contract Type

Regular

Position Type

Early Professional

Travel Required

No Travel

Company

(Y078) Kyndryl, Inc.

Is this role a commissionable / sales incentive based position

No