General Summary of Position
Responsible for scheduling patients for diagnostic test as ordered by referring physicians. Responsible for informing patient or physician staff of the proper preparation and instructions for the test ordered and pre-certs they need to acquire. Must maintain effective communication with physician offices and radiology department within the hospital. Answered telephone as needed and relays message to appropriate individuals. Responsible for retaining orders via fax for all scheduled appointments.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.
• Provide excellent customer service in all patient communication with the goal of providing accurate and timely registration educating and providing service and support as the first point of contact for MedStar St. Mary's Hospital.
• Timely and accurately verification and maintain an error rate of <2%.
• Creates encounters and obtain patient information for requested services as directed by the clinical department and location of services.
• Calls patients to complete the
• Compliance, 100% with all MedStar St. Mary's rules and regulations with arm banding, two patient identifiers, patient and document hand-off procedures, as well patient interaction and communication as directed and specified by service location.
• Proficient in all Patient Registration applications to include FirstNet, using the quick reg. tool as well as completing the registration.
• Follow established workflow process through signature handoff, to include update registration with changes in patient information, authorization, and referral information and obtains accurate insurance information by copying insurance cards.
• Must be knowledgeable of all Patient registration procedures including down-time procedures.

Minimum Qualifications
Education

• High School Diploma or GED required or
• equivalent required

Experience

• 1-2 years Patient scheduling training or equivalent experience preferred and
• Multi-line telephone system experience preferred and
• Previous experience in a hospital registration or scheduling department preferred

Licenses and Certifications

• CHAA - Certified Healthcare Access Associate CHAA Certification preferred
  

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork—our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Strategic focus on equity, inclusion, & diversity—we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
• Comprehensive total rewards package—including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home—as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It’s how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.