Job Description

Position Description:
Are you energized by helping others? Are you a builder who thrives on fast-paced, high-impact work? Are you driven to change the standard of care in womens health?
The Lactation Network is hiring for a part-time Patient Care Coordinator to work evening and weekend shifts. This person works closely with new parents and helps to ensure that they are well-prepared for their breastfeeding journey. Responsibilities include speaking directly with patients over the phone, via text and email to inform them on a multitude of topics such as: breast pumps and accessories offered, lactation services, and insurance coverage.

We are a small, tight-knit, purpose-driven organization with aggressive growth goals in 2023 and beyond. We dont have all the answers and we dont expect you to, either. We do expect you to be curious, hardworking, and striving to be your best self.

Breakdown of the role

Patient Communication (70%). As the first point of contact, youre dedicated to providing exceptional customer service, via phone or email, to our members and providers by helping them navigate the world of digital care.
Problem Solving (20%) . Ability to develop creative solutions to solve patient problems, to stay calm under pressure, and to put customers at ease.
Record Handling (10%). Ability to move through database systems quickly and efficiently while maintaining a high attention to detail.

Part-time proposed schedule in CST:
Wednesday - 7PM-9PM

Thursday - 7PM-9PM
Friday - 9AM-5PM; 7:30PM-9PM
Saturday - 9AM-5PM
Sunday - 11AM-3PM

What youll do
Contact patients to obtain insurance, demographic and situational information
Communicate with patients via telephone, text and email to provide advice and answer any questions they might have on lactation services or breast pump options
Ability to use discretion and good judgment in responding to questions by patients, providers, and other professional personnel
Ensure we communicate in a timely manner with patients and guide them through the process in the most seamless way possible
Educate patients about breast pumps, accessories and lactation services; as well as discussing insurance coverage for these services
Perform a number of functions within Salesforce to process lactation visit requests and breast pump orders
Connect TLN Lactation Consultants with lactating parents
Address questions and concerns from both patients and Lactation Consultants
Work occasional evening and weekend lactation shifts

What we expect from you

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma or equivalent required\
Must have strong, empathetic communication skills
Self-starter with the ability to work collaboratively on a team and to take direction
Strong organizational skills, high level of attention to detail, follow through and active listening
Basic knowledge of Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
Database (such as Salesforce) navigation and literacy preferred
Desire to make a positive impact on the care our patients receive

About The Lactation Network

The Lactation Network is setting a new standard for parents and lactation consultants alike. At TLN, our movement goes beyond any single outlet or tool. We activate education, connection, and advocacy to foster the new network of inclusive care between parents and IBCLCs; the network where every caregiver has the resources to thrive. TLN is powered by the largest network of IBCLCs in the country. Together, we are here to make sure families get the expert insurance covered lactation care that they deserve.

The Lactation Network is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Please note that TLN interview requests and job offers only originate from an @TLN.care email address (e.g jsmith@tln.care). TLN will also never ask for bank account information (routing, account numbers), social security numbers, passwords or any other sensitive information to be delivered over email, or phone.

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