Job Description

Specialty: Financial Counselor

Shift: Day 9 am to 5:30 pm M- F

Job Duration: Temp to Hire

Job Location: Los Angeles, CA 90017

Position Summary:
Enables patients to secure access to care at PIH Health facilities by performing all tasks related to registration and pre-registration of outpatient and inpatient accounts. Calculates and secures patient liability, including copayments, coinsurance and deductibles in an efficient, accurate and hospitable manner to ensure that the patient, physician and hospital’s needs are met.

SPECIFIC SKILLS NEEDED

• Must have excellent written and verbal communication skills to communicate effectively with staff, patients, guarantors, insurance companies, and physicians.
• Demonstrated attention to detail; Good English speaking, spelling, reading and Mathematical skills required
• Demonstrate ability to learn quickly, and follow directions as outlined in policies or given by Supervisor
• Strong Computer skills and Knowledge in Word, Excel and ability to maneuver through multiple screens in a timely manner
• 2+ years of medical office /hospital/medical billing work experience required
• Medical terminology knowledge strongly preferred
• Insurance knowledge required
• Ability to multi-task in a fast and high pressured environment
• Stringent adherence to all HIPAA laws
• Strong typing skills 45 and up wpm is required
• Strong analytical skills, problem solving. The ability to act and decide accordingly.
• Excellent Customer service and phone skills with a background in the medical industry
• Ability to travel to off-site locations (Outpatient only)

EDUCATION/EXPERIENCE/TRAINING

• Minimum of two (2) year experience in front office/medical billing and/or current hospital registration/admitting
• Minimum of two (2) year experience in insurance verification and/or medical/hospital billing.
• High school graduate required or equivalent
• Knowledge of eligibility requirements for Medi-Cal, Hospital Presumptive Eligibility Program, Medicare, Covered California, Cobra, limited benefit plans, VVC and Uncompensated

Care Programs. IPA knowledge

• Medical terminology
• Non-Violent Crisis Intervention (NCI) Certification within three (3) months of hire date
• LA City Fire Card within six (6) months of employment (PIHGS Only)

DUTIES AND RESPONSIBILITIES

1. Safeguards and preserves the confidentiality of patient’s protected health information in accordance with State and Federal (HIPAA) regulatory requirements, hospital and departmental policies.
2. Ensures a safe patient environment and adherence to safety practices per policy.
3. With consideration to age, employee utilizes the approved process to resolve biophysical, psychological, educational and environmental needs of patient/significant other as required.

Productivity: completes a minimum of 20 registrations but strives for up to 30+ registrations per 8 hr shift which includes scanning documents, insurance verification and securing upfront collections. Verifies patients are appropriately medically screened and stabilized before Consent of Admissions is signed/discussed and or liability is requested.

Job Types: Full-time, Contract

Pay: Up to $23.00 per hour

Schedule:

• 8 hour shift

Experience:

• Insurance verification: 1 year (Required)
• Medical billing: 1 year (Preferred)

Work Location: In person

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