General Summary of Position
Provides administrative and secretarial support to the Hospital President. Completes specific work projects as assigned relative to hospital-wide operations or specific department needs, providing informational support for evaluation or resolution of regulations, procedures, or practices. Serves as confidential secretary and assists with responsibilities related to the Board of Trustees, medical staff, associates, and the public. May manage the office.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
• Assists in the strategic planning of both short- and long-range plans.
• Composes and types correspondence, reports, memoranda, special projects, technical papers, and related material. Takes and transcribes a variety of dictated materials. Collects and prepares information for use in discussions and meetings with executive staff members and outside individuals.
• Coordinates and completes relevant surveys from licensing agencies, education, and public institutions. Conducts external and in-house surveys for competitiveness and productivity comparisons.
• Coordinates travel and hotel reservations for President, Chairman of Board of Trustees, the President of the Medical Staff, or other selected individuals as required.
• Gathers, investigates, researches, analyzes, and studies activities affecting hospital-wide or intra/interdepartmental operations. Reviews, updates, and communicates policies and regulations. Compiles material for submitting applications to various agencies, TJC surveys, etc.
• Investigates patient complaints and recommends resolution.
• Manages secretarial and clerical routine of the executive office. Coordinates administrative secretaries' time off for breaks, lunches, illness, vacations, etc. Prepares time cards and payroll data. Schedules and supervises temporary secretarial services or volunteers as workload requires.
• Orders floral arrangements or other appropriate items for the Board of Trustees, medical staff, etc., in cases of congratulations, serious illness, or death.
• Participates in meetings and on committees and represents the department and hospital in community outreach efforts as required.
• Participates in multidisciplinary quality and service improvement teams
• Performs general office responsibilities such as: orders and maintains office supplies and equipment, answers telephone and provides information in accordance with company policy, screens calls, mail, and visitors, assists hospital staff with notarization of applications, letters of certification, etc.
• Schedules appointments and assembles pertinent material for scheduled meetings and seminars. Records meeting minutes to maintain an accurate record of decisions.
• Serves as secretary and provides confidential administrative support to the Hospital President . Assists with responsibilities to the Board of Trustees, medical staff, associates, and the public. Records and types Board of Trustees Meeting minutes and maintains Board Committee minutes book. Makes arrangements for Board Committee meetings; prepares agenda drafts; and collects, assembles, and distributes material for meetings. Sets up and maintains records, files, and office procedures for the President and CEO. Maintains personnel files and other information of a highly confidential nature.

Minimum Qualifications
Education

• Associate's degree required or
• an equivalent combination of education and related experience. required

Experience

• Progressively responsible related experience required

Knowledge, Skills, and Abilities

• Typing, shorthand, transcription, word processing, and bookkeeping skills.
• Working knowledge of various computer software applications.
• Ability to maintain strict confidentiality.
• Excellent interpersonal skills, including verbal and written communications.

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork—our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Strategic focus on equity, inclusion, & diversity—we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
• Comprehensive total rewards package—including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home—as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It’s how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.