The House Director is a 10-month contracted professional who is required to reside onsite at the
Zeta Chapter Zeta Tau Alpha residential facility in Knoxville, TN. The House Director is responsible for assisting with the day-to-day facility oversight and facility safety management to ensure the well-being of the 40 residents. The House Director resides in an apartment in the residential facility during the contract term and receives meals based on live-in members’ meal plan. May work extended and/or non-traditional hours.

Interested applicants are encouraged to submit both a resume and cover letter via the applicable third-party
job site where this position description was found. If you are not applying through a third-party job site, please
go to our website to apply directly.

Due to the nature of the live-in requirement and ZTA’s membership policy, this House Director position is open to
individuals who consistently live and self-identify as women.

MINIMUM QUALIFICATIONS

• High school diploma or GED equivalent
• Goal- and team-oriented with ability to work closely with members, staff and vendors while exhibiting a

positive, professional attitude

• Well organized and able to work and make sound decisions under pressure with tight deadlines
• Excellent written and oral communication skills, including the ability to relate to collegiate members.

PREFERRED QUALIFICATIONS

• Bachelor’s degree (in any field)
• Prior experience as a House Director or experience in property management, residential life or

Greek-letter organization

• Ability to lift and carry up to 25 pounds

POSITION RESPONSIBILITIES
Health and Safety

• Develop and maintain a safety-conscious working environment, in partnership with the Housing Team:

Chapter President, House Manager (collegiate officer in charge of chapter facility operations) and Treasurer;
and General Advisor, Housing Advisor and Financial Advisor (alumnae volunteers).

• Ensure all safety equipment, including fire extinguishers, detectors, fire alarms, security systems and access

code systems, are well maintained and in good working order.

• Oversee all aspects of the entry system including:

– Maintaining records of entry access permission and deactivating any entry system components (fobs,
keys, biometrics, etc.) that are not returned.
– Providing appropriate access to new members, transfer members, new advisors, and new staff
– Removing access for members who have transferred or resigned, as well as advisors and staff who are no
longer employed within the facility.
– Managing accurate records of hard keys/room keys.

• In collaboration with the chapter House Manager, complete the Safety, Security and Fire Checklist and enact

the chapter Crisis Management Plan, when appropriate.

• Collaborate with the House Manager and General Advisor for opening and closing operations during key

times of the academic year.
– Support the completion of the Move-In/Out Form.
Staff and Facility Management

• Supervise all deliveries to the facility.
• Supervise repairs to and maintenance of the facility and its furnishings, equipment, and grounds to ensure

such repairs are completed with Zeta Tau alpha’s standards and guidelines.

• In partnership with the Housing Advisor, oversee housekeeping. You may be responsible for supervising a

housekeeping staff or you may be responsible for conducting housekeeping activities yourself.

• In partnership with the Housing Advisor, supervise contractors and third-party vendors working within the

facility.

• Oversee meal planning
• Understand and implement budget management related to the facility by monitoring and tracking facility

maintenance spending throughout the year.
Community Development

• Actively commit to fostering an inclusive living environment including working with individuals or groups

from diverse backgrounds.

• Foster and encourage a positive environment within the facility as it relates to the five areas of ZTA

sisterhood: Shared Social Experiences, Support & Encouragement, Belonging, Accountability, and Common
Purpose.

• Commit to cooperation, teamwork and flexibility when working with chapter advisors, chapter officers and

third-party vendors.

• Maintain necessary communication with designated advisors on all facility-related issues.
• Establish positive relationships with collegiate members through communication
• Interact professionally and diplomatically with members, parents, alumnae, vendors and campus and

community representatives.

Remuneration and Benefits
All facilities are a smoke-, pet-, drug-, and alcohol-free environments. All tenants, including the House Director, are expected to comply with this policy.

• A private, live-in apartment with office/living space, bedroom, and private bath, meals when collegians are

in the facility, internet connection, a designated parking space, and all University holidays

• Minimal Essential Care (MEC Plan) Health Insurance is available through Reliance.
• Eligible for paid sick days.

Zeta Tau Alpha is an international women’s social fraternity that does not discriminate based on race, creed, ethnicity,
religion, national origin, sexual orientation, or disability.