Job Description

Position Summary:

The Assistant Manager provides quality customer service and food products using standards set by Fourteen Foods and International Dairy Queen to enhance the customer’s visit, while assisting with and learning restaurant management responsibilities.

Essential Functions:

Sales, Service and Community (60%)

• Ensures all food safety policies and procedures are being practiced and maintained at all times. Preps, cooks, stores, and rotates products according to product specifications, food safety procedures, and operating policies. Maintains cleanliness and sanitation standards that mitigate risk of foodborne illness or product contamination.

• Teaches staff to increase check size (per person expenditure) through suggestive selling techniques.

• Always puts the needs of DQ Fans as his/her top priority and ensures the team provides a level of service that consistently meets or exceeds Guest expectations, regardless of sales channel. Relentlessly pursues excellence in product quality, speed-of-service, order accuracy, cleanliness, and overall friendliness and hospitality.

• Seeks to build dine-in, drive-thru, carry-out, and off-premises sales using approved marketing programs and tools including POP, reader board, LRM, delivery, and fundraising.

Leadership & Supervision (20%)

• Assists the Assistant General Manager and General Manager while Supporting his/her assigned restaurant to defined levels of operations excellence in accordance with all established Company policies, procedures, and standards, Company values and applicable federal, state, and local laws.

• Trains and develops staff, utilizing the Company’s internal development processes and systems to ensure operational standards, team performance and corresponding sales, service and financial goals of the business are met or exceeded.

• Administers all aspects of the business with impeccable integrity. Ensures all Team Members are aware of, understand, share, and practice the Company’s values and operating philosophies through role modeling and ongoing education. Enforces and complies with all federal, state, and local laws governing the employeremployee relationship, including but not limited to those pertaining to employment, harassment /discrimination, wage and hour, breaks, disabilities, leaves of absence, termination of employment, worker’s compensation, unemployment compensation, etc.

• Enforces safety and security procedures are followed at all times in order to protect customers and Team Members alike. Takes proactive measures to prevent accidents and reports all safety and security-related incidents immediately per Company policy.

Systems and Process Management (10%)

• Maintains the physical facility, grounds, and equipment in accordance with Company standards through implementation of scheduled preventative maintenance and timely general upkeep and repairs. Ensures all equipment, tools and resources needed to meet or exceed desired results are always readily available.

• Ensures all food safety policies and procedures are being practiced and maintained at all times. Preps, cooks, stores, and rotates products according to product specifications, food safety procedures, and operating policies. Maintains cleanliness and sanitation standards that mitigate risk of foodborne illness or product contamination.

Administration (10%)

• Conducts a variety of administrative tasks and duties that enhance restaurant efficiency and operations, including planning, forecasting, scheduling, budgeting, inventory control, banking, cash reconciliation, etc. Leverages technology effectively to enhance business results.

• Performs miscellaneous projects and duties as assigned.

Experience & Qualifications

• Education: High school diploma or G.E.D. equivalent.

• Minimum Age: Must be 18 years of age or older.

• Experience and Training:

• External Candidates: 2+ years previous experience as a restaurant Shift Manager required and successful completion of Fourteen Foods certified training program.
• Internal Candidates: 1+ years of experience as a successful DQ Shift Manager required and successful completion of Fourteen Foods certified training program.

• Other:

• Must possess and maintain a valid driver’s license.
• Must successfully pass a background check.
• Possession of Food Handler’s Permit and/or ServSafe Certification (where required).
• Flexibility to work evenings, weekends, and holidays as needed.

Required Knowledge and Skills:

• Ability to communicate and give directions, both verbally and in writing. Ability to listen effectively, process information quickly and accurately, and transfer knowledge in a variety of settings, including one-on-one, small groups and meetings. Ability to get things done with and through other people.

• Ability to plan, prioritize, anticipate, analyze, and implement multiple projects and tasks simultaneously within budget and on schedule.

• Ability to work independently with minimal supervision. Calls upon experience and leadership skills to assess opportunities and risks, validate assumptions, make decisions, and take swift, appropriate actions.

• Ability to adapt to, and manage, change. Demonstrates flexibility and mental agility when assessing and responding to various routine and non-routine situations. Ability to act decisively with or without sufficient information.

• Possesses an entrepreneurial spirit, competitive nature and contagious enthusiasm that drive team performance to achieve desired results.

• Ability to communicate effectively in the primary language(s) of the work location. Fluency in English may be essential for certain customer service stations within this position.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Restaurant type:

• Quick service & fast food restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Application Question(s):

• Are you at least 16 years of age? (Y/N)

Work Location: In person

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