Remote Customer Support - Phones - Online Property Tax Solution
REMOTE - USA
APPLY FOR THIS JOB
https://jobs.lever.co/modsquad/b29fe327-4e59-44d9-8f3b-17b4294ba9e6?lever-origin=applied&lever-source%5B%5D=betterteam
ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in
Customer Support!
Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon.
This is not a sales role, but rather a warm answering service to customers inquiring about the client's services.
Our client is a company that helps real estate owners lower their property taxes. Mods will help in answering
questions about the service, and the sign-up process, and providing updates on current account status via phone and email support.
Project Hours (All Times Pacific): Monday - Friday, 7 am - 5 pm.
Hourly Pay Rate: To be discussed in the interview phase.
Commitment: 20 hours per week shifts vary.
What We Are Looking For:
- Pleasant phone voice.
- Phone experience in a call center environment is preferred but not required.
- Strong multitasking skills, with a passion for research and learning new things each day.
- Energetic and positive individuals that take pride in helping people find the best solution.
WorkSpace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above.
- Quality headset.
- Quiet workspace to take calls.
- Willingness to install MSQ security software and 2FA app on the phone.
What’s In It For You:
- The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
- Flexible self-scheduling.
- Access to ‘Hot Gigs’ postings exclusive to the Mod Network.
- Work from home.
- Competitive hourly rate - Discussed during your first interview.
- Paid orientation.
Please note: A Chromebook is not sufficient for ModSquad projects.
APPLY FOR THIS JOB:
https://jobs.lever.co/modsquad/b29fe327-4e59-44d9-8f3b-17b4294ba9e6?lever-origin=applied&lever-source%5B%5D=betterteam
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills.
***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
About modsquad.com:
We haven't just been around the CX block ... we built it. We started in 2007. We were founded by a Silicon Valley lawyer who liked moderating message boards in her spare time for fun. (The WB's Superstar USA, anyone?) She saw the potential of communities, of remote work, and of that thing called social media that was starting to catch fire. Long story short: We’ve been kicking butt in content moderation, community management, and social media since they began. We're literally pioneers. No one does these better than we do. We fixed customer support. Sorry/not sorry, call centers – you had your chance. We were into the metaverse before Zuck. Our original name was Metaverse Mod Squad (and still is in the UK). So if you want to know what's up with virtual worlds, or need a tour guide, ping us. We’re already here – rez’d and ready to go. We did it all remotely. We're the original remote CX company. We built a network of Mods all over the globe. Why? Because great CX doesn't come from a cubicle. #modsnotcubes. And we made remote work secure. We created Cubeless, our patent-pending security platform. Our passion is supporting Extra Life. And if you visit us in Brooklyn, we’ll be eating pizza at Juliana’s, not Grimaldi's. P.S. It's still fun!