Job Description

Customer Service Representative

POSITION SUMMARY
The Customer Service Representative will provide exceptional customer service experience to consumers, distributors, restaurants, and retailers via email and phone. The CSR will effectively facilitate positive customer relations through product education, order processing, and customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Process customer sales including accurately answering questions on current and past products, researching purchase history to target communications, accurately adding/adjusting customer profile information, and transacting orders.
• Review and troubleshoot customer problems and initiate action for replacement, return, and credits; or refer complex or difficult customer inquiries to the Customer Service Manager
• Answer questions about Sterling Caviar’s membership caviar program and process enrollments; update member records
• Customer outreach to maintain current record information
• Log complaints in Complaint Log
• Respond to info@sterlingcaviar.com; forward to appropriate department head
• Respond to voice and email messages in a timely manner
• Manage online webstore
• Send out follow-up emails to customers for feedback on their order experience
• Coordinate and provide assistance with the meat order process (i.e. calling customers, creating sales orders, issuing invoices, following up, etc.)
• Coordinate the caviar order process—repack (i.e. creating sales orders, order packets, logging all shipments and samples, issuing invoices, etc.)
• Manage all logistics related to the shipment of caviar and meat products
• Other duties, as necessary, to maintain efficiency of business operations

QUALIFICATIONS & SKILLS:

• BA/BS degree in Business Administration or a related field
• Minimum 2 years of related experience in a customer service role
• Proficiency with Microsoft Excel, Quickbooks, Navision
• Ability to build strong relationships with external customers, as well as internal staff
• Good written and oral communication skills; strong follow-through skills
• Excellent interpersonal skills; high degree of honesty and integrity
• Highly self-motivated and directed; selfconfidence and selfstarter
• Keen attention to detail
• Proven analytical and problem solving abilities
• Ability to effectively prioritize and execute tasks in a highpressure environment
• Experience working in a team oriented, collaborative environment

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Elverta, CA 95626: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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