Job Description

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage incoming calls and emails
• Process sales orders in accounting software
• Coordinate with freight carriers and process shipping documents
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Communicate and coordinate with warehouse's
• Assist in sales support duties
• Meet personal/customer service team sales targets
• Keep records of customer interactions, process customer accounts and file documents through CRM software
• Follow communication procedures, guidelines and policies

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices (ACT, Salesforce, Infusionsoft, Constant Contact, etc.)
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Job Type: Full-time

Pay: $16.50 - $17.75 per hour

Benefits:

• Paid time off

Weekly day range:

• Monday to Friday

Work setting:

• In-person

COVID-19 considerations:
Carolina Textiles follows CDC Guideline's in regards to COVID-19.

Work Location: One location

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