As a Customer Relations Technical Coordinator, you will
compile data, prepare and distribute reports, and analyze
results. In this role, you will partner with internal business
partners to provide daily, weekly, and monthly reporting on
CSA incidents. You will create and support a culture of
inclusion and diversity, ensuring all actions are in complete
alignment with CVS practices, policies and values as well
as state, federal and regulatory requirements.

Additional responsibilities of the Customer Relations
Technical Coordinator will include:

• Providing trend analysis and present and communicate

accordingly

• Research, review and analyze CSA incidents utilizing the

Microstrategy reporting system

• Create and maintain job aids, frequently asked questions

and program updates

• Write, coordinate, and distribute internal communications

to ensure the team is aligned with department strategy

Pay Range
The typical pay range for this role is:
Minimum: 17.00
Maximum: 27.90

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit

jobs.CVSHealth.com/benefits

Required Qualifications

• 3+ years of customer service experience
• 3+ years experience using Microsoft Office Suite,

including Microsoft Excel

• 1+ year(s) of call center experience

Preferred Qualifications

• Microsoft Excel Certification
• 1+ year(s) of experience of a Customer Support

System (CSS)

Education

• Verifiable High School diploma or equivalent required
• Bachelor's degree preferred

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.