General Summary of Position
Performs clinical and administrative duties in an ambulatory care setting and medical practice office under the supervision of a physician/provider. Duties may include documentation of medical history, vital signs, EKGs, event monitor hook-up, chart preparation and assisting providers with patient exams. Position may float to other ambulatory sites/locations within the system.

Primary Duties and Responsibilities

• Documents clinically related activities accurately in the patient's medical record. Transcribes patient medical history into EMR as assigned. Provides telephone screening services to gather information from patients, determines appropriate disposition and documentation per established telephone screening protocols.
• May assist provider with patient preparation for the examination, minor office procedures, and education of patients. Supports other members of the clinical team, assuring optimal patient flow; manages variable and unpredictable patient volume throughout the workday. Provides phone and clerical support and serves as a backup for the Patient Services Coordinator or other team members as needed.
• May perform lab draws, EKGs and event monitor hook-ups.
• Participates in population management activities including an awareness of the populations they serve and engages the patient in self-management support, goal setting, pre-visit planning, and the capturing of information that leads to health care improvement activities.
• Participates in daily team huddles to review and prepare for scheduled patient visits or phone calls. Screens all patients, regardless of visit type, for potential preventative care needs, ongoing support, barriers to care, safety concerns and urgent/emergent medical conditions, and potential fall risk.
• May conduct surveillance for transitions of care, emergent care, or follow-up tasks such as retrieval of documents associated with referrals/testing, conducts motivational interviews that include screening on disease management ability, motivation to change, learning care needs, community outreach needs. Identifies potential behavioral health needs of patients based on medical history using appropriate screening tools and notifies the provider of findings.
• May assist with registering and checks checking- in patients including insurance verification and collection of copay.
• When working at an ambulatory site/location, may be asked to fulfill infection prevention and environmental responsibilities as assigned, which may include: Light cleaning during clinic hours and cleaning of equipment. Updates appropriate records of scheduled equipment maintenance and manage drug and medical supply inventories. Performs site assessments such as Environment of Care rounds and participates in solutions as directed.
• Assists with updating the EMR to propose patient medication refills for provider approval. Completes requisitions for tests (if applicable). Contacts insurance companies for Pre-authorizations for patient medications and specialty referrals including insurance authorization, as requested.
• On occasion, may be tasked to ensure ongoing compliance with regulatory and quality/safety standards by maintaining and auditing temperature logs, ensuring all supplies including medications are current/ unexpired, checking and maintaining emergency equipment, and all related tasks.
• As part of a High-Reliability Organization, reports actual and potential problems concerning patients, families, and associates using established reporting protocols for MedStar Health and/or work location. Participates in ongoing performance improvement initiatives to increase safety.
• Ability to float to other ambulatory sites/locations within the system to be able to perform all duties at multiple entities.
• Attends all scheduled meetings including, but not limited to, regular staff meetings and training classes for safety, infection control, OSHA, CLIA, CPR and others as required. Participates in ongoing professional developments when possible such as webex education on clinical skills, safety and front desk initiatives.
• Demonstrates behavior consistent with MedStar Health mission, vision, goals, objectives and patient care philosophy.
• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
• Participates in meetings and on committees and represents the department and hospital in community outreach efforts.
• Participates in multi-disciplinary quality and service improvement teams.

Minimum Qualifications
Education

• High School Diploma or GED or equivalent required

Experience

• Previous customer service experience or prior experience in a healthcare organization required and
• Experience working with electronic medical records preferred

Licenses and Certifications

• BLS - Basic Life Support for healthcare professionals within 90 days required and
• CNA - Certified Nursing Assistant for Urgent Care and Multi-specialty locations only Upon Hire required or
• EMT - Emergency Medical Tech for Urgent Care and Multi-specialty locations only Upon Hire required

Knowledge, Skills, and Abilities

• Clinical competency as verified during the initial 90-day orientation period and annually thereafter.
• Excellent customer service/patient interaction skills.
• Basic computer skills preferred.

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork—our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Strategic focus on equity, inclusion, & diversity—we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
• Comprehensive total rewards package—including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home—as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It’s how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.