Description:

• Client Service Representative is handling client tasks in a logical and efficient manner to reduce project costs.
• Provides front-line support to existing clients to ensure that high quality standards are maintained after project launch. This includes working with clients to resolve issues with current applications, as well as handling new requests for modifications to existing programs.
• Account Managers will also focus on addressing internal issues for clients as they arise.
• Provide timely support for clients needing assistance with customer or internal queries for account questions, PCI compliance, payment processor issues and other client requests.
• Managing and strengthening relationships with clients, answering questions, resolving issues, and completing other tasks in a professional and timely manner.
• Provide front-line support to existing clients to ensure that high quality standards are maintained after project launch.
• Communicate with sales staff if there is the potential to cross sell other services to an existing client or if a client may be looking at other providers

Skills:

Customer service, Digital marketing, Account

management, Advertising, adobe illustrator, photoshop, Customer support

Top Skills Details:

Customer service, Digital marketing, Account

management, Advertising, adobe illustrator, photoshop

Additional Skills & Qualifications:

Excellent verbal and written communication

skills; ability write in a polished and professional manner

Strong work ethic and the desire to be great

at what you do

Ability to work independently, but willing to

ask questions and/or ask for help.

A sense of urgency and ability to multitask,

prioritize and meet competing deadlines

Organized and detail oriented, complete tasks

in an accurate, meticulous, and careful manner

Basic understanding of Information Technology

processes

Computer program requirements:

MUST BE proficient in Microsoft Word, Excel,

PowerPoint, and working in a corporate network.

MUST BE proficient in general internet usage.

Experience working with Adobe Creative Suite

or other graphic design tools preferred.

Ability to understand and use

industry-standard virtual meeting platforms such as Zoom GoToMeeting, etc.… to

conduct meetings and run presentations

Experience working with electronic presentment

platforms and/or payment industry is preferred.

Experience Level:

Expert Lev

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.