Bring your ideas. Make history.

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We’re seeking a future team member for the role of Lead Production Services Application Support Analyst to join our Technology team. This role is located in Pittsburgh, PA or Lake Mary, FL - HYBRID.

In this role, you’ll make an impact in the following ways:

• Performs complex troubleshooting as a subject matter expert in one or more applications.
• Works to ensure appropriate monitoring and alerting setup.
• Works on root cause analysis and problem management to address underlying technical issues.
• Collaborates with business and application development stakeholders.
• Monitors changes to applications and their operating environment. Analyzes any complex issues. Recommends technical solutions on application problems.
• Reviews and develops updates of contingency documentation and processes.
• Reviews and analyzes product migrations through all systems environments.
• May review and execute Change Management scripts.
• Contributes to incident resolution for high priority incidents.
• May mentor or provide guidance for junior team members.
• Contributes to the achievement of related teams' objectives

To be successful in this role, we’re seeking the following:

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial.
• 6-8 years of diverse experience in information technology required; experience in the securities or financial services industry is a plus.

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg’s Gender Equality Index (GEI)
• Best Places to Work for Disability Inclusion , Disability: IN – 100% score
• 100 Best Workplaces for Innovators, Fast Company
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• CDP’s Climate Change ‘A List’

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

=================================================================================

Maintains and supports highly complex applications and their operating environments. Performs complex troubleshooting as a subject matter expert for a portfolio of applications. Works to ensure appropriate monitoring and alerting setup. Leads root cause analysis and problem management for complex problems potentially spanning multiple applications, to address underlying technical issues. Collaborates with business and application development stakeholders Collaborates with business, application development and infrastructure stakeholders. Lead production readiness reviews and PTO controls for new releases and projects.Analyzes system requirements. Reviews and evaluates plans for major projects and initiatives to ensure they meet system needs.Coordinates the monitoring of major changes to applications and their operating environment. Analyzes the most complex issues that arise.Collaborates with development, quality assurance, operations, support and infrastructure teams to manage application capacity and application monitoring & instrumentatio.nCreation of architectural diagrams and design specifications to aid automation.• Designs, implements, and maintains automation toolsets for configuration management, infrastructure and application deployment processes.Complex Incident, Problem Management & Troubleshooting.May mentor or provide guidance for junior team members.Contributes to the achievement of area objectives

Qualification:

Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial 10-12 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.